- ServiceNow shifted to an AI-native strategy that embeds AI, data connectivity, workflow execution, security, governance across its full product portfolio.
- New operating model centers on ServiceNow EmployeeWorks, Workflow Data Fabric, AI Control Tower to support enterprise-scale AI execution with oversight.
- Context Engine entered preview with select customers to provide enterprise context for AI agent decisions using ServiceNow graph and data inventory signals.
- ServiceNow SDK with new Build Agent skills launches April 15 to let developers build in third-party IDEs, then deploy directly to ServiceNow platform.
- New tiered packaging model, including Enterprise Service Management Foundation, is now available to expand AI assistance through autonomous operations across portfolio.
Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ServiceNow Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260409897264) on April 09, 2026, and is solely responsible for the information contained therein.
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