Customer Sues Samsung After Warranty Claim Ends With Refund Instead of Replacement

Shernice軒嬣 2000
07-05

This guy bought Samsung’s 990 Pro 4 TB SSD when it was $330 and now Samsung REFUSES to replace it as the SSD now costs $950 due to the AI boom.

The SSD came with a 5-year warranty but started malfunctioning after just one year.

He sent Samsung evidence showing the drive was malfunctioning, Samsung rejected his claim, said it was working fine, and mailed it back to him.


When asked for a replacement, Samsung said the SSD was out of stock and couldn’t be replaced, offering only a refund of the original $330 purchase price.


The problem? The same SSD is currently IN STOCK and selling for around $950, so the refund wouldn’t even buy a replacement.


He’s now taking legal action against Samsung.

At this point, replacing the SSD would’ve probably been cheaper for Samsung than fighting the lawsuit.

Modified in.07-05
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Comments

  • Ah_Meng
    07-05
    Ah_Meng
    It depends… what kind of law the country he resides in? If he doesn’t need to engage a lawyer for the lawsuit, and there’s strong consumer protection, he should just do that. It would more be reputation damage than anything for Samsung with its huge market size and gigantic bank accounts.
    They probably won’t care about spending money in court if the guy is not rich and the country doesn’t have strong consumer protections.
    • Shernice軒嬣 2000: 
      This consumer rights activist from the U.S. has become well known for taking on Apple and winning several high-profile product-related claims.
  • InverseCramer
    07-06
    InverseCramer
    Wow… David vs Goliath.
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