Yer I first started with CBA when I was about 7 years old with a Dolomites savings account..... they basically stole the money back by the time I turned 18 with Fees, then as an adult I used them for a mortgage after about 18 months I couldn't understand why the capital was going down and the interest amounts kept going up, enquired at the branch.... mortgage consultant says sorry I don't understand how the interest is calculated, well that's kind of your job! Long story short they make money by being dishonest from memory the term they use is "collateral damage". Hence why they have never have in my stock portfolio.
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